Customer
Service • Frequently Asked Questions
Shopping
What
kind of browser do I need to shop online?
What
if I don't find what I'm looking for on the website?
Can
I send items as gifts?
How
can I pay for my online orders?
Do
you send me an email confirmation after I place my order?
How
can I track my online order?
What
is the return policy?
Can
I order by telephone?
Shipping
How
do you calculate shipping and handling charges?
What
shipping options are available?
Do
you ship outside the continental United States?
Furniture
Shipping
How
is furniture shipped?
Why
are there extra delivery charges for some items?
Security
Is
it safe to give my credit card information online?
Will
you sell or rent my email address to other companies?
Answers
Shopping
What
kind of browser do I need to shop online at your site?
To make purchases
online from this site, you must have an SSL-enabled browser such as
Netscape Navigator (version 4.0 or higher) or Microsoft Internet Explorer
(version 4.0 or higher).
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What
if I don't find what I'm looking for on the website?
Call us to see
if we have it in the showroom. Our collection is so large that it's
impossible to present everything here. Plus, our showroom includes
handcrafted items available in such limited quantities that it's not
feasible to sell them on the website.
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Can
I send items as gifts?
Gift orders can
be sent simply by indicating a different ship to address when you
order. Sorry, gift wrap is not available at this time.
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How
can I pay for my online orders?
We accept VISA
and MasterCard online. If you would like to make other payment arrangements,
please phone us at (901) 753-8515.
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Do
you send an email confirmation after I place my order?
Yes, if you order
online, we'll automatically send a confirmation.
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How
can I track my online order?
Since we have many one-of-a-kind pieces, it may take longer to ship
some items than others. We've tried to show accurate shipping time
for each item on the website. If there is a delay, we will make every
effort to email you. If you do not receive your item within the indicated
time, your can check on it by clicking
here or calling us at (901) 753-8515.
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What
is the return policy?
We want you to be satisfied with every purchase. If an item does
not meet your expectations, you may return it in its original condition
and in the original packaging. Ship it back to us the same way it
was shipped to you. Unless it was our mistake, we charge a 15% of
purchase price restocking fee.
Most made-to-order items, such as furniture, may not be returned.
If you have any question about a return, please email before you order.
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Can
I order by telephone?
Sorry, we do
not accept orders by phone, but you can fax them to us at (901) 756-1966
or send them by postal mail. Click
here for our address.
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Shipping
How
are shipping and handling charges calculated?
The cost of standard
shipping for items that can be sent via UPS or FedEx® is determined
using a sliding scale based on the dollar value of your order and
is indicated in your Shopping Cart when you check out. The cost of
shipping for oversized items, such as furniture, will be communicated
to you either by telephone or e-mail before you order is finalized.
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How
is merchandise shipped?
The majority
of purchases are shipped from our Memphis warehouse by UPS or FedEx®.
Some are drop shipped directly from the manufacturer. These items
may take longer and all purchases may not arrive at the same time.
Approximate delivery time for each item is listed.
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Do
you ship outside the continental United States?
Shipping to Alaska
and Hawaii incur additional charges and all items may not be shipped.
Sorry, at this time we cannot ship to overseas addresses.
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Furniture
Shipping
How
is furniture shipped?
Our furniture
is shipped by an experienced trucking service and includes White Glove
Service which includes carry-in and set-up and is available in most
areas. Call us before you order for a quote on White Glove Service.
Our standard
shipping ( UPS and FedEx® ) does NOT include carry-in or set-up
in your home. This is available only with White Glove Service which
is primarily associated with the purchase of furniture.
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Why
are there extra delivery charges for some items?
Some of our larger
items, such as furniture and rugs, require special handling and delivery.
The extra charges for these items will be communicated to you when
you place your order.
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Security
Is
it safe to give my credit card information online?
Your security
is a main concern to us. We use state-of-the-art technology to protect
your personal information. Every page in the ordering process that
requests credit card information uses Secure Sockets Layer (SSL) Encryption..
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Will
you sell or rent my email address to other companies?
No, absolutely
not. We respect your privacy. Any information you give us is for our
use only and will not be shared unless required by law. We will use
it only to confirm and track your order and update you on site changes
and new merchandise.
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